FIELD SERVICE TECHNICIAN

At Lighting Environments, we believe in creating atmospheres where people and ideas can grow. We are a lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets. We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between.

Together with our sister companies Environments, an IoT integration company, and Elevated, a building tech software development company, we create beautiful, functional environments where humans and technology work in unison. We envision a world where technology seamlessly enriches lives.

Our employees enjoy a range of competitive work perks, including attractive salaries, incentive programs, comprehensive health coverage, life insurance, a 401(k) plan w/ match, wellness initiatives w/ onsite gym & personal training sessions, flexible work options, generous leave policies, parental leave, employee recognition, and opportunities for personal development.

About The Role

We are seeking a skilled Field Service Technician to join our team, specializing in lighting and building control systems. This role covers a diverse range of projects from simple systems to complex IoT networks.

A day in the life of a Field Service Technician may include the following:

Conduct pre-installation discussions and follow-ups with contractors for project success.
Travel across MD, DC, and VA for on-site hardware installation and equipment testing.
Provide technical training to contractors and end-users on system use and maintenance.
Program equipment onsite or remotely, as per project requirements.
Liaise with manufacturer's technical support for complex system issues.
Document and maintain project configurations, including hardware, software, and firmware.
Offer technical support for pre-sale and post-sale activities.
Review control designs to ensure they meet project specifications.
Assist with in-office control system projects, including research, installation, and configuration.

This position requires a service-oriented approach and technical proficiency.

What Makes You Great For This Role

You like helping people out! Whether it’s an internal or external customer, you take pride in the relationship you’ve cultivated and meeting their needs.
You pay attention to the details…all of them. No dot-less i’s or cross-less t’s get past you.
You use language skills like a multitool; absorbing and dispersing information, articulating thoughts, and exchanging ideas through both written and verbal forms. You listen actively, write concisely, and speak clearly.
You enjoy solving problems. You love taking on difficult challenges and creating solutions. And if you don’t know the answer, you’ll dig until you find one.
Your wheels are always turning. You enjoy collecting information and evaluating it from different angles to identify trends and draw a conclusion.
You continuously prioritize and consciously control the amount of time spent on specific tasks.
You use an intellectual arsenal of logical, business-minded thinking to determine next steps, actions, and plans.
You tend to have a competitive drive, never losing sight of the end game and always have a target you’re trying to achieve. You may be prone to maintaining a to-do list and absolutely love to check off completed tasks.
You are patient, level-headed, and cool under pressure. When things change, it’s no biggie. You just roll with the punches and reprioritize.
You are honest with yourself and receive feedback to know what areas you wish to improve. You enjoy pushing yourself to learn something new, whether in a structured, formal setting or exposure in day-to-day activities. You never miss a chance to grow.

Where & How You'll Work

As a member of our Field Service team, you can expect to spend most of your time on-site at client locations. This means you may be on the road, at early or late hours, traveling to and from your destination in the MD, DC, or VA area. Most work will be performed during normal contractor hours from 5:00 am to 3:00 pm. However, depending on the nature of the project, it may be necessary to work some evenings and/or nights. For some further out-of-town projects or training seminars, you’ll get to experience hotel accommodations with occasional overnight stays. Your position will also involve a combination of days spent working mostly in the Baltimore office and more occasionally in the Richmond office or remotely from home.

Requirements

Technically Speaking, You Have

A high school diploma or equivalent
The ability and willingness to travel to job sites in the MD, DC, and VA areas
A valid driver’s license and vehicle (Note: Your driving record will be subject to review.)
Experience with lighting control systems, audio/visual building systems, IoT systems, and/or logic controller programming or commissioning
The ability to read and understand technical and construction drawings
Proficiency with Microsoft Office programs
The physical ability to lift or carry packages of up to 50 pounds short distances, as well as the ability to sit, stand, walk, reach, and stoop for extended periods of time

Bonus Points For Having

An associate degree or certifications in a relevant field, such as Lighting, Technical Theatre, or Electrical Engineering
Experience with Bluebeam and AutoCAD

Sound like you?

"Light rarely comes to those who merely sit in darkness, waiting for someone to flip a switch."

Flip the switch and apply today!

At LE, diversity is a simple fact and inclusion is our expectation. We are an equal opportunity employer and are committed to providing opportunities to all employees and applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary Description

$60,000 - $75,000

APPLY HERE