Advanced Solutions
STOCK CUSTOMER SERVICE MANAGER
Description
WHO WE ARE
At Lighting Environments, we believe in creating atmospheres where people and ideas can grow. We are a lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets. We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between.
Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in unison. We envision a world where technology seamlessly enriches lives.
ABOUT THE ROLE
A company is nothing without its employees. And company culture is our personality – It’s the wonderfully unique combination of all of our employees’ characteristics, qualities, and mindsets that form our distinctive character as an employer. Our culture guides our interactions with one another and impacts us beyond our jobs.
As an individual contributor at Lighting Environments, you bear a critical responsibility in shaping our company culture and creating a positive working experience for those around you. Working at LE could be the greatest professional experience of your life… but it takes all of us to make this reality. This includes:
Establishing relationships
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Get to know one another! We don’t expect you to find your new best friend, but you will discover common ground that will make working together with colleagues easier and more enjoyable. Introduce yourself, welcome new faces, and be thoughtful to include others where possible.
Having courageous conversations
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At LE, we believe open communication, combined with mutual respect, can solve the majority of any issues we may encounter. As a first step in solving issues, we promote speaking to the other party directly to voice your thoughts calmly and respectfully or to clarify misunderstandings… regardless of the other party’s title or tenure. If this first attempt proves unsuccessful, management and HR can be involved to assist you. Note: This does not include any concerns with major violations of policy. Those should be directed to HR immediately.
Building one another up
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Encouragement and peer-to-peer recognition of effort, progress, or milestone successes can go a long way. In fact, a few simple words can change someone’s day. However, building up others also includes providing honest feedback. If you see something that could be approached differently or in an easier manner, share your suggestions and insight. As a team, you’re only as strong as your weakest link. So, take time to teach, help others improve, and share lessons learned from your own mistakes.
And most importantly, remember that we’re all human!
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Mistakes will happen. A mistake is defined as an action or judgement that is misguided or incorrect. A mistake is not repeating the same actions over and over, resulting in the same errors (that’s insanity!) or egregious acts of misconduct.
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When a mistake happens, here’s what you do… Own up to it! Communicate to those impacted by an error and seek help when needed to mitigate any negative effects. And then we move on. The important part is what you learn from mistakes and what you can share of your lessons learned to prevent reoccurrence in the future. We’re all a work in progress around here, and that’s okay.
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Life will happen. Here at LE, we’re all doing our best to make our work lives enjoyable and productive. We want to do our part and see our Company succeed. However, sometimes real life can create some challenges. Be understanding and adapt where possible.
MORE SPECIFICALLY, WHAT YOU’LL DO
The Customer Service Associate sources information from and to manufacturers in an effort to help expedite timely order processing and sample tracking. providing expedient support on new or existing Stock Division orders for agencies, customers, and distributors.
A day in the life of a Customer Service Associate may include the following:
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Maintaining the orders email inbox by sorting and expediting orders to the appropriate party
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Providing shipment dates and lead times to distributors and manages miscellaneous orders
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In conjunction with sales personnel, ordering and tracking samples to and from the office
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Preparing detailed submittals once a quote has been closed and liaising with distributors
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Researching to obtain further information for incomplete documents
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Reviewing data for deficiencies or errors, correcting any incompatibilities or inaccuracies, and if possible, checking output
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Professionally communicating with internal and external parties as needed with a focus on excellent customer service
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Applying data program techniques and procedures
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Assisting with customer file maintenance by scanning documents and/or printing files as needed
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Providing excellent customer service to both external and internal customers by growing relationships, meeting agreed upon response times digitally and via phone
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Performing miscellaneous administrative duties such as attending meetings, preparing notes, tracking job progress, maintaining orderly customer job files and customer database, etc.
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And last, but not least, everyone is expected to step up and help when needed. So, you can plan on performing other duties as assigned.
WHAT MAKES YOU GREAT FOR THIS ROLE
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You like helping people out! Whether it’s an internal or external customer, you take pride in the relationship you’ve cultivated and meeting their needs.
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You pay attention to the details…all of them. No dot-less i’s or cross-less t’s get past you.
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You use language skills like a multitool; absorbing and dispersing information, articulating thoughts, and exchanging ideas through both written and verbal forms. You listen actively, write concisely, and speak clearly.
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You enjoy solving problems. You love taking on difficult challenges and creating solutions. And if you don’t know the answer, you’ll dig until you find one.
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You continuously prioritize and consciously control the amount of time spent on specific tasks.
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You’re a genuine wizard with the written word. You take 26 alphabetical characters and arrange them just so to create impactful messaging that clearly conveys your thoughts.
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You tend to have a competitive drive, never losing sight of the end game and always have a target you’re trying to achieve. You may be prone to maintaining a to-do list and absolutely love to check off completed tasks.
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You are patient, level-headed, and cool under pressure. When things change, it’s no biggie. You just roll with the punches and reprioritize.
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You are honest with yourself and receive feedback to know what areas you wish to improve. You enjoy pushing yourself to learn something new, whether in a structured, formal setting or exposure in day-to-day activities. You never miss a chance to grow.
WHERE & HOW YOU’LL WORK
In your role, you can expect a combination of days spent working remotely from home and in the Baltimore office. This role is estimated at mostly remote work, with on-site work as needed.
WORK PERKS
At Lighting Environments and Environments, we offer various competitive benefit programs to our employees.
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Competitive Salaries
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Incentive Programs
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Comprehensive Health Coverage (Medical, Dental, Vision)
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Wellness Program, such as on-staff personal training, yoga, HIIT workout and nutrition guidance
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Well-Being Support
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Life Insurance
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401(k) Retirement and Savings Plan
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Work Flexibility
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Paid Leave and Holidays
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Maternity Leave
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Employee Recognition
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Personal Development
Requirements
TECHNICALLY SPEAKING, YOU HAVE
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A high school diploma or equivalent
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At least 2 years of experience in customer service and/or administrative duties
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Proficiency with Microsoft Office programs and enterprise resource planning (ERP) software
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The ability to work independently, prioritize simultaneous assignments with accuracy and efficiency
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The ability to calculate complex figures and amounts, such as discounts, interest, commissions, percentages, area, circumference, and volume
BONUS POINTS FOR HAVING
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An associate degree in business or relevant field
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Familiarity with ERP systems, such as Oasis
Sound like you?
"Light rarely comes to those who merely sit in darkness, waiting for someone to flip a switch."
Flip the switch and apply today!